5.  After-Sales Service
{ Product Issues }
* 5-A.  For faulty products, please contact KIC within 24 hours after the parcel is received, and provide KIC the photos or videos of the flaw items. (KIC will have certain reservations about the problems reported after 24 hours.)
* 5-B.  We will not refund or replace items if the damages are caused by customs inspection or by any personal inappropriate use or installation.
* 5-C.  DO NOT return items at your discretion without KIC's prior consent. Unnotified returns could be probably refused or disregarded.
* 5-D.  Before sending back the damaged or defective items, they must be packaged with proper protection.
* 5-E.  After receiving the returned items, KIC technicians will examine and make an assessment of them. We will offer you an appropriate option after we verify the defect described in your report.

{ Customs Issues }
* 5-F.  If the Customs officers of your country reject your parcel and return it to KIC, and it's not caused by KIC's mistake, you will have to be responsible to pay the returning fee if necessary.
* 5-G.  Referring to 5-F, if you decide to resend the returned parcel after it arrives, you will have to pay the shipping fee for the second attempt. Handling fee will apply if any additional process has to be done again.
* 5-H.  If your parcel is seized / confiscated / destroyed by customs, and it's not caused by KIC's mistake, KIC will not take any responsibility and refund it.
* 5-I.  ONLY IF the result comes out to be KIC's mistake will KIC be responsible for the consequences.

빨리 사진찍어서 메일부터 보내야 할듯

난 부분환불 안받고 파손난 부품 받아서 공임 맡기고 수리했다.