Hi, actually I talked to korean staff, and has reported the issue you mentioned. We suggest to report this issue to Korean server customer service. Did you try it? Actually as global server, we are unable to offer more help.

대화중에 이렇게 왔었는데 한섭 운영진한테 관련 내용 전달 했다는데
이렇게 단기간에 올 정도면 ㅈㄴ 가까운곳에 있다는거 아님?